This is a really interesting article from Claire Noone for all those working in regulatory agencies. Noone discusses how the Banking Royal Commission should signal a change in focus for ALL regulatory agencies (and industries) in understanding the changing landscape and evolving community expectations of how they operate.
“For starters, regulated entities are not clients and regulators do not provide services. The client of the regulator is the government, and through it all citizens; regulated entities are not clients and should not be treated as such. While efforts should be made to streamline compliance processes this should not come at the expense of robust monitoring.”
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Full article by Claire Noone
