Close this search box.

Emotional Intelligence

One of the biggest changes I have seen in the emergency services space since being a young Constable in the 1980’s has been the change in perception of what determines a successful leadership style.  In the last five to ten years particularly, there has been a strong demand from the workforce for leaders at all levels to understand and develop emotional intelligence (EI) skills. 

Strong emotion is inherent in this emergency management industry and it is interesting to hear our course participants discussing the impact on Incident management teams (IMT’s) when managing strong emotion such as frustration, fear and anger become overwhelming for those with key responsibilities. Post incident reviews also report on the importance of EI and the impact on interagency collaboration, communication and decision making skills as well as the ability to build productive engagement with teams who are under significant pressure. High stakeholder expectations and scrutiny of leaders in the industry adds to the operating context so understanding how to build self awareness and EI skills is definitely in our own interests and has benefits far beyond the workplace alone.

If you think your team could benefit from some upskilling in this area, please get in touch to learn more about the one day EI course as part of the nationally accredited unit BSBPEF502 Develop and Use Emotional Intelligence, or you can undertake this program in short course format

As part of supporting those working in this challenging but rewarding emergency services sector, we have developed a bespoke program that focuses on leading and working in heightened environments which can also be done in nationally accredited or one day workshop format.

Get in touch by emailing to find out more or download our brochure if you think this could be a good fit for your team.

Student Login