This course provides processes for handling difficult situations and conflict with aggressive stakeholders. The program is designed to build practical skills in workers enabling them to manage difficult client interactions in field based or uncontrolled areas. It is specifically relevant for those performing licensing, compliance or other regulatory roles.
Please see the course brochure for more information on the learning outcomes NB: ACIM Solutions is a preferred Provider of NSW Department of Industry to conduct this program for their compliance and regulatory staff
