| Course Code: | PUACOM001 | ||||||
| Course Name: | Communicate in the workplace | ||||||
| Course Description: | This unit of competency involves the skills and knowledge required to interact with people internally and externally through verbal, non-verbal and written communication and to follow verbal and written instructions in the work place. It includes communicating verbally and non-verbally with clients, giving and receiving instructions, taking part in group discussions, participating in informal meetings and preparing to process routine correspondence and records. The unit is applicable to all personnel but has a specific focus on the communication skills required by individuals at entry level in public safety organisations. test | ||||||
| Units of Competence: |
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PUA60120
Advanced Diploma of Public Safety (Emergency Management)
PUA50120
Diploma of Public Safety (Emergency Management)
PUAEMR020
Co-ordinate Emergency Management Planning
PUAEMR032
Design emergency exercises
PUAEMR038
Work within an emergency management context
Sample skill sets available
Any of the units contained within the two full emergency management qualifications can be delivered in shorter skill sets format.
PSP50416
Diploma of Government Investigations
PSP40416
Certificate IV in Government Investigations
Sample skill sets available
Any of the units contained within the two full investigations qualifications can be delivered in shorter skill sets format
Authorised officer skill set options:
PSPETH002
Uphold and support the values and principles of public service
PSPREG003
Apply regulatory powers
PSPREG012
Gather information through interviews
PSPREG008
Act on non compliance
PSPCRT007
Compile and use official notes
