This program can be run independently or jointly with a second day Dealing with Aggressive Stakeholders Level 1. It is ideally suited to those who manage conflict situations or deal with difficult or aggressive stakeholders in compliance and regulatory roles. This course builds on the content from the Level 1 program but focuses more on managing the physical presentation of workplace violence posed by aggressive stakeholders. The program is designed to build practical skills in workers enabling them to manage difficult client interactions in field based or uncontrolled areas.
Please see the course brochure for more information on key learning outcomes. NB: ACIM Solutions is a preferred Provider of NSW Department of Industry to conduct this program for their compliance and regulatory staff
