Our team

Philippa Woolf

intrinicity 25th, May 2016

Woolf 1Philippa is a Director of ACIM Solutions and prior to establishing this business was a serving member of the NSW Police Force for over 25 years. She has a strong background in the government sector and previously held the position of Human Resource Manager for NSW Police (Northern) from 2005 – 2010. In this role Philippa was  responsible for HR strategy and implementation for 2400 staff. This workforce serviced a population > 1.5 million from the Central Coast to Tweed Heads, NSW. Philippa also has international experience working with agencies such as Scotland Yard, London Metropolitan Police, Essex Police and Bramshill Police College on a number of employee management and leadership related projects.

Philippa has been an accredited police negotiator for over 13 years and brings with her a wealth of knowledge and experience in mediating workplace disputes.

In 2013 Philippa became a director of Australian Centre for Investigation management (ACIM) which focuses on building organisational capability in the area of emergency management, investigations including work health and safety incidents and grievance and complaint management.

As an experienced manager, she has been responsible for leading and motivating teams to succeed in challenging and dynamic occupational environments. She also has practical experience leading the implementation of major structural and policy initiatives that have directly affected large numbers of staff.

Philippa has received awards for the development and implementation of risk management strategies and holds tertiary qualifications in psychology, business management, human resources, conflict resolution, work health and safety, investigations, adult education and workplace assessment.

Georgina Mason

Philippa Murphy 25th, May 2016

Georgina has extensive experience working in legal practice as a Government lawyer and in diverse regulatory roles operatingIMG_0315

across a range of legislative frameworks.

Georgina has contemporary experience in senior public sector positions and has been actively involved for over 16 years’ conducting investigations, reviewing and evaluating compliance and enforcement responses and developing policy initiatives in challenging regulatory contexts.

A major focus of her regulatory role in the Department of Industry was developing and implementing operational support and providing strategic advice to the overall management of investigative practice and process under the relevant pieces of legislation including WHS.

Georgina has lead a number of key reform projects in her workplaces involving extensive consultation with a range of internal and external stakeholders across different agencies and the private sector. Georgina has led many different and diverse teams throughout her career and brings a wealth of experience on how to use effective interpersonal skills to build resilient and effective teams.

Georgina has held a long term interest in adult education and joins the team to concentrate on that sector.  Georgina has experience operating in the vocational education sector and was actively involved in coordinating and presenting CLE (Continuing Legal Education) programs for lawyers in regional and remote areas when she was practicing law. In her regulatory role, she played a major part in the development, design and delivery for a significant and integrated training strategy for WHS mines inspectors and investigators.

The extensive operational and management experience in a regulatory agency combined with Georgina’s understanding of public sector operations provides our clients with high quality support and expertise in a learning and development context but also when undertaking policy and governance reviews.

Georgina holds a Bachelor of Arts and a Diploma in Education from the University of New England and an LLB from Southern Cross University. She is an admitted Solicitor to the NSW Supreme Court and the High Court.

She also holds a range of other qualifications including a Certificate IV in Government Investigations, Certificate IV in Government Investigations, Diploma of Government Investigations,  Diploma of Government (Workplace Inspection) and has completed the Certificate IV in Training and Assessment.

Nick Iorfino

Philippa Murphy 25th, May 2016

Nick is an investigations and risk management professional with 28 years of law enforcement and industry investigative experience.  N119-034c final Hi res cropped

As a senior manager with NSW Police Nick has successfully commanded teams of specialist investigators responsible for conducting high profile major investigations.

In his leadership roles he has been responsible for developing and evaluating proactive strategies on behalf of the State and Commonwealth Governments in response to community risks. His many years experience operating at this senior operational level in a high risk/high scrutiny area of government has meant that Nick has developed excellent risk management and communication skills.

Nick has a proven track record of coordinating and managing high risk operations and major criminal investigations through the facilitation of multi-agency work groups. Through his role as the NSW Police representative Nick has driven engagement with state and federal peak bodies in the chemical, poisons, pharmaceutical and scientific industry to achieve positive reforms for enforcement agencies in this challenging area of criminal activity.

During his service with the NSW Police Force, Nick was recognised as a subject matter expert in relation to illicit drug manufacture and contributed to legislative and policy reviews in relation to the investigation, emergency management response and work health safety considerations in the clandestine laboratory environment.

Nick has been an accredited Police Negotiator for over 11 years at domestic and counter terrorist level. He has trained with the FBI Crisis Negotiation Team (Quantico, USA) and Garda Siochana (Templemore, Ireland). In 2012 he represented the NSW Police Force at the 9th International Conference on Asian Organised Crime and Terrorism, Hawaii USA. Nick has utilised this experience to develop high quality policies and procedures and training programs for organisations to support staff in the positive management of challenging workplace behaviours.

Nick’s investigative experience extends to workplace incident investigation in the private sector including safety related matters. This work has included strengthening internal WHS management systems in areas such as fatigue management.

Nick has been actively involved in the adult education sector for many years facilitating learning programs and conducting presentations to a range of national and international governmental agencies and law enforcement agencies.

He holds a Certificate IV in Training and Assessment

In 2012, Nick was formally recognised by the US Drug Enforcement Administration for his outstanding and meritorious contributions to the success of International Narcotic Training Programs.

In 2013, Nick received the prestigious Chief Executive Award from the Australian Customs and Border Protection Service in recognition of his role in leading a large scale multi – agency investigation.

Sean Murray

Philippa Murphy 25th, May 2016

Sean Murray has had a distinguished career leading complex teams in high risk environments before successfully translating these skills to the corporate world. Sean has over 34 years of experience across a range of roles for state and federal government specialising in law enforcement, justice programs and community engagement.

Sean commanded the human resources and infrastructure to deliver proactive and critical responses to crime and public safety across Australia’s most vulnerable and culturally diverse communities in Melbourne’s South East. His background investigating cause, gathering conclusive evidence and reporting findings within an environment of policy and legislation is both valuable and relevant to private industry and the three levels of government.

A recent focus has been on managing the change process and providing governance for high level projects and initiatives for private and government enterprises. Sean developed these skills in his role leading the introduction of a continuous improvement program for Victoria Police using Lean Thinking. These problem-solving techniques were also applied to evaluations of business processes which saw change to how Victoria Police measured performance, applied intelligence and tasked resources to improve their service delivery. As a senior member of Victoria Police, Sean fearlessly examined cultural practices and business processes to inform executive decisions, change policy and influence state legislation.

Sean spent 6 years with the Australian Crime Commission and was commended for leading investigative teams against organised crime, terrorist activity and political corruption.

He brings contemporary training, team building and group facilitation experience. He also developed and coordinated investigative training for the Australian Federal Police, Victoria Police and Australian Crime Commission.

Sean’s focus has always been on people because they hold the knowledge and ideas. His strengths are connecting with and enabling people to inform strategy, build capability, encourage innovation and deliver change.

Sean holds tertiary qualifications in management and business and vocational education qualifications in training and assessment and government investigations.


Karl Colaco

Philippa Murphy 20th, February 2016

Karl has over 30 years experience in the New South Wales Police Force, specialising in overt and covert criminal investigations and prosecutions.  Karl achieved the rank of Detective Chief Inspector and spent ten years in managerial and Command positions, leading teams into protracted organised crime investigations to Commanding a covert unit with independent operational, financial, HR and administrative responsibilities. Karl was also involved in training roles in VIP & dignitary protection and covert policing fields, having to deliver presentations, develop SOPs, risk management protocols and internal education programs.

Between 2011 and 2016 Karl was the Investigations Coordinator – Asian Organised Crime Squad & Organised Crime Squad – Money Laundering Unit.  As part of this role he was required to provide leadership and management into complex investigations and coaching and mentoring to investigative staff. Karl was also responsible for providing criminal investigative consultancy to external stakeholders, liaising with media representatives and provided briefing notes. Provide Command management support for business plan, HR issues and anti-corruption strategies. Provide external liaison with other LEA’s, government agencies, community individuals and groups. Continual development and implementation of work practices

Prior to this role, Karl was the Commander of the Undercover Branch where he worked for 13 years. In this role he managed all aspects of operations, learning and development, administration, HR and corporate spokesperson policy responsibilities.  He was also responsible for developing, implementing and review risk assessment standards and policies including the use of tactical options.  Karl was also responsible for supervising all jurisdictional covert operations on behalf of the NSWPF.  Karl also conducted training courses to ensure there was sufficient capacity of these specialist skills available to NSW Police.

Since leaving the NSW Police Karl has been involved in conducting security reviews, workplace investigations and project implementation for a range of government and private organisations.

Karl was a member & Chairperson – ANZPAA Undercover Committee which was responsible for developing and promoting Undercover operations nationally and internationally.  He was also a Member of the NSWPF Detectives Board from Oct 2008 – Jun 2011 which was charged with the responsibility of developing and promoting criminal investigations and operations for the NSW Police Force.

Karl holds qualifications in training and assessment, investigations, risk management and security, Work Health and Safety and Human Resources.

David Parsons

Philippa Murphy 17th, July 2015

David Parsons has had an extensive career in the field of emergency management at local, state and national levels as well as the corporate sector.

David has served as a Regional Emergency Management Officer in NSW, managed Sydney Water’s Emergency Management and Counter Terrorism Program, and regulating emergency management in the mining industry with the Dept of Planning. In parallel he has served for over forty years as a senior State Emergency Service volunteer.

David has had extensive involvement in national programs including serving on the Critical Infrastructure Advisory Council, National Chemical, Biological Radiological and Nuclear Committee and chairing the National Organisational Resilience Workgroup.

David has had extensive experience in developing and conducting training programs, planning and facilitating exercises and performing roles in Incident Management and Crisis Management Teams. David managed Australia’s deployment of 600 water industry workers and trucks to Christchurch to restore essential services. He has also conducted multinational exercises and worked extensively with public safety teams in New Zealand, Canada and the United States.

David’s knowledge and experience has been shared through involvement in numerous educational institutions including Charles Sturt University’s School of Policing and Security Studies, Massey University’s Joint Centre for Disaster Research, Queensland University of Technology’s School of Public Health and the former Australian Emergency Management Institute.

David has co-authored a range of publications including Beyond Command and Control – Leadership, Culture and Risk and Disaster Health Management – A Primer for Students and Practitioners.

David has spoken at more than 40 international conferences in the areas of emergency management, business continuity, organisational resilience and crisis leadership.

David is an Honorary Fellow of the Business Continuity Institute, Fellow of the Australian Institute of Emergency Services and Member of the International Association of Emergency Managers.

David has a completed a Master in Emergency Management, Leadership in Crises Program at Harvard University, Emergency Management Fellowship at Emergency Management Academy, New York, Bachelor of Education, Lessons Learnt Program – North Atlantic Treaty Organisation and has a Certificate IV in Training and Assessment.

Paula McMullen

Test Time 25th, June 2015

Dr McMullen is a career educator and published academic in the Health field and is currently working as an Education Co-ordinator in a private hospital.

In this role Dr McMullen is responsible for the education and professional development for clinical and non clinical staff (>400 employees).

Dr McMullen is also responsible for the creative instructional design, implementation and evaluation of diverse education programs specifically focused for those working in the health industry.

Between 2010 and 2016 Dr McMullen was the Associate Head of School of Medicine, University of Tasmania (Rozelle campus) and was responsible for establishing strategic partnerships with key stakeholders such as ambulance services and local health districts.  Dr McMullen lead the academic team to provide high quality graduates from the undergraduate Bachelor of Paramedic Practice degree and Conversion Pathway across two campuses: Hobart and Rozelle.

In her role, Dr McMullen was also directly responsible for the curriculum development of the new Bachelor of Paramedic Practice and overall coordination and delivery of the degree.

During that period Dr McMullen also performed the role of Senior Lecturer, Paramedic Coordinator at the Rozelle campus and as part of those duties she established a collegial partnerships with NSWA specifically,  Ambulance services around Australia and international partnerships with universities and ambulance services in the U.K.  She was the Chair and National Director of the Australian & New Zealand College of Paramedicine and undertook two (2) research projects including a joint program with UTAS and NSWA.  Dr McMullen also established a research portfolio and community of research for Rozelle in paramedic practice.

Dr McMullen was awarded her PhD by the Faculty of Education at Newcastle University in 2007 and prior to that achieved her Masters Degree in 2009 with a thesis focused on the education of personnel in the health sector.

James Nolan

Philippa Murphy 24th, May 2015

Jim 3

Jim has extensive experience in the work, health and safety field with roles as an Investigator for organisations and also in regulatory roles.   Jim has held senior management positions in the WHS safety industry and has been extensively involved in the vocational training sector for over 10 years.

Jim has completed 30 years of service with the Australian Postal Corporation working in various work health and safety roles including Assistant Manager and Senior Advisor.  A major focus of his role was undertaking and managing investigations involving internal breaches and non-compliance allegations under the relevant occupational legislation at that time.

In this role Jim was required to liaise and build relationships with a range of internal stakeholders across all of APCs operations (including senior and operations management and staff representatives) as well as external bodies such as Comcare and the various staff organisations. He was also heavily involved in policy development and managing the design and delivery of the statutory OHS training programs to staff.

In 2008 Jim  commenced work at Comcare as a WHS inspector. He was promoted to Senior Inspector and Assistant Director of the Newcastle Office.  His duties were expanded in 2010 to include a national  education role. Jim managed and undertook a range of liaison and compliance related investigations involving a broad spectrum of Commonwealth public sector and private organisations who had joined the Commonwealth system as licensees.

Jim left Comcare in mid-2014 to concentrate on his adult education interests.  His extensive experience in regulatory roles adds significant value to our investigation and compliance based programs – particularly as they relate to the work, health and safety and context.

Jim holds a Bachelor of Commerce (Industrial Relations) and Graduate Diploma in Safety Science from the University of NSW as well as a Master of Business Administration (Employment Relations) from UTS.

He also holds a range of other qualifications including the Diploma in Workplace Inspections, Certificate 1V in Government Investigation and TAE.  As part of a small and dedicated team Jim has received awards for his work in WHS including recognition in the 2007 NSW Premiers awards for best new corporate initiative to address domestic violence issues in an organisation.

Who we are

ACIM Solutions is a Registered Training Organisation (41002) and a NSW Government preferred provider (146291) providing contextualised training for people working in Government and the Emergency Management sector.

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