Our team

Philippa Woolf

intrinicity 25th, May 2016

Woolf 1Philippa is a Director of ACIM Solutions and prior to establishing this business was a serving member of the NSW Police Force for over 25 years. She has a strong background in the government sector and previously held the position of Human Resource Manager for NSW Police (Northern) from 2005 – 2010. In this role Philippa was  responsible for HR strategy and implementation for 2400 staff. This workforce serviced a population > 1.5 million from the Central Coast to Tweed Heads, NSW. Philippa also has international experience working with agencies such as Scotland Yard, London Metropolitan Police, Essex Police and Bramshill Police College on a number of employee management and leadership related projects.

Philippa has been an accredited police negotiator for over 13 years and brings with her a wealth of knowledge and experience in mediating workplace disputes.

In 2013 Philippa became a director of Australian Centre for Investigation management (ACIM) which focuses on building organisational capability in the area of emergency management, investigations including work health and safety incidents and grievance and complaint management.

As an experienced manager, she has been responsible for leading and motivating teams to succeed in challenging and dynamic occupational environments. She also has practical experience leading the implementation of major structural and policy initiatives that have directly affected large numbers of staff.

Philippa has received awards for the development and implementation of risk management strategies and holds tertiary qualifications in psychology, business management, human resources, conflict resolution, work health and safety, investigations, adult education and workplace assessment.

Georgina Mason

Philippa Murphy 25th, May 2016

Georgina has extensive experience working in legal practice as a Government lawyer and in diverse regulatory roles operatingIMG_0315

across a range of legislative frameworks.

Georgina has contemporary experience in senior public sector positions and has been actively involved for over 16 years’ conducting investigations, reviewing and evaluating compliance and enforcement responses and developing policy initiatives in challenging regulatory contexts.

A major focus of her regulatory role in the Department of Industry was developing and implementing operational support and providing strategic advice to the overall management of investigative practice and process under the relevant pieces of legislation including WHS.

Georgina has lead a number of key reform projects in her workplaces involving extensive consultation with a range of internal and external stakeholders across different agencies and the private sector. Georgina has led many different and diverse teams throughout her career and brings a wealth of experience on how to use effective interpersonal skills to build resilient and effective teams.

Georgina has held a long term interest in adult education and joins the team to concentrate on that sector.  Georgina has experience operating in the vocational education sector and was actively involved in coordinating and presenting CLE (Continuing Legal Education) programs for lawyers in regional and remote areas when she was practicing law. In her regulatory role, she played a major part in the development, design and delivery for a significant and integrated training strategy for WHS mines inspectors and investigators.

The extensive operational and management experience in a regulatory agency combined with Georgina’s understanding of public sector operations provides our clients with high quality support and expertise in a learning and development context but also when undertaking policy and governance reviews.

Georgina holds a Bachelor of Arts and a Diploma in Education from the University of New England and an LLB from Southern Cross University. She is an admitted Solicitor to the NSW Supreme Court and the High Court.

She also holds a range of other qualifications including a Certificate IV in Government Investigations, Certificate IV in Government Investigations, Diploma of Government Investigations,  Diploma of Government (Workplace Inspection) and has completed the Certificate IV in Training and Assessment.

Nick Iorfino

Philippa Murphy 25th, May 2016

Nick is an investigations and risk management professional with 28 years of law enforcement and industry investigative experience.  N119-034c final Hi res cropped

As a senior manager with NSW Police Nick has successfully commanded teams of specialist investigators responsible for conducting high profile major investigations.

In his leadership roles he has been responsible for developing and evaluating proactive strategies on behalf of the State and Commonwealth Governments in response to community risks. His many years experience operating at this senior operational level in a high risk/high scrutiny area of government has meant that Nick has developed excellent risk management and communication skills.

Nick has a proven track record of coordinating and managing high risk operations and major criminal investigations through the facilitation of multi-agency work groups. Through his role as the NSW Police representative Nick has driven engagement with state and federal peak bodies in the chemical, poisons, pharmaceutical and scientific industry to achieve positive reforms for enforcement agencies in this challenging area of criminal activity.

During his service with the NSW Police Force, Nick was recognised as a subject matter expert in relation to illicit drug manufacture and contributed to legislative and policy reviews in relation to the investigation, emergency management response and work health safety considerations in the clandestine laboratory environment.

Nick has been an accredited Police Negotiator for over 11 years at domestic and counter terrorist level. He has trained with the FBI Crisis Negotiation Team (Quantico, USA) and Garda Siochana (Templemore, Ireland). In 2012 he represented the NSW Police Force at the 9th International Conference on Asian Organised Crime and Terrorism, Hawaii USA. Nick has utilised this experience to develop high quality policies and procedures and training programs for organisations to support staff in the positive management of challenging workplace behaviours.

Nick’s investigative experience extends to workplace incident investigation in the private sector including safety related matters. This work has included strengthening internal WHS management systems in areas such as fatigue management.

Nick has been actively involved in the adult education sector for many years facilitating learning programs and conducting presentations to a range of national and international governmental agencies and law enforcement agencies.

He holds a Certificate IV in Training and Assessment

In 2012, Nick was formally recognised by the US Drug Enforcement Administration for his outstanding and meritorious contributions to the success of International Narcotic Training Programs.

In 2013, Nick received the prestigious Chief Executive Award from the Australian Customs and Border Protection Service in recognition of his role in leading a large scale multi – agency investigation.

Sean Murray

Philippa Murphy 25th, May 2016

Sean Murray has had a distinguished career leading complex teams in high risk environments before successfully translating these skills to the corporate world. Sean has over 34 years of experience across a range of roles for state and federal government specialising in law enforcement, justice programs and community engagement.

Sean commanded the human resources and infrastructure to deliver proactive and critical responses to crime and public safety across Australia’s most vulnerable and culturally diverse communities in Melbourne’s South East. His background investigating cause, gathering conclusive evidence and reporting findings within an environment of policy and legislation is both valuable and relevant to private industry and the three levels of government.

A recent focus has been on managing the change process and providing governance for high level projects and initiatives for private and government enterprises. Sean developed these skills in his role leading the introduction of a continuous improvement program for Victoria Police using Lean Thinking. These problem-solving techniques were also applied to evaluations of business processes which saw change to how Victoria Police measured performance, applied intelligence and tasked resources to improve their service delivery. As a senior member of Victoria Police, Sean fearlessly examined cultural practices and business processes to inform executive decisions, change policy and influence state legislation.

Sean spent 6 years with the Australian Crime Commission and was commended for leading investigative teams against organised crime, terrorist activity and political corruption.

He brings contemporary training, team building and group facilitation experience. He also developed and coordinated investigative training for the Australian Federal Police, Victoria Police and Australian Crime Commission.

Sean’s focus has always been on people because they hold the knowledge and ideas. His strengths are connecting with and enabling people to inform strategy, build capability, encourage innovation and deliver change.

Sean holds tertiary qualifications in management and business and vocational education qualifications in training and assessment and government investigations.


Karl Colaco

Philippa Murphy 20th, February 2016

Karl has over 30 years experience in the New South Wales Police Force, specialising in overt and covert criminal investigations and prosecutions.  Karl achieved the rank of Detective Chief Inspector and spent ten years in managerial and Command positions, leading teams into protracted organised crime investigations to Commanding a covert unit with independent operational, financial, HR and administrative responsibilities. Karl was also involved in training roles in VIP & dignitary protection and covert policing fields, having to deliver presentations, develop SOPs, risk management protocols and internal education programs.

Between 2011 and 2016 Karl was the Investigations Coordinator – Asian Organised Crime Squad & Organised Crime Squad – Money Laundering Unit.  As part of this role he was required to provide leadership and management into complex investigations and coaching and mentoring to investigative staff. Karl was also responsible for providing criminal investigative consultancy to external stakeholders, liaising with media representatives and provided briefing notes. Provide Command management support for business plan, HR issues and anti-corruption strategies. Provide external liaison with other LEA’s, government agencies, community individuals and groups. Continual development and implementation of work practices

Prior to this role, Karl was the Commander of the Undercover Branch where he worked for 13 years. In this role he managed all aspects of operations, learning and development, administration, HR and corporate spokesperson policy responsibilities.  He was also responsible for developing, implementing and review risk assessment standards and policies including the use of tactical options.  Karl was also responsible for supervising all jurisdictional covert operations on behalf of the NSWPF.  Karl also conducted training courses to ensure there was sufficient capacity of these specialist skills available to NSW Police.

Since leaving the NSW Police Karl has been involved in conducting security reviews, workplace investigations and project implementation for a range of government and private organisations.

Karl was a member & Chairperson – ANZPAA Undercover Committee which was responsible for developing and promoting Undercover operations nationally and internationally.  He was also a Member of the NSWPF Detectives Board from Oct 2008 – Jun 2011 which was charged with the responsibility of developing and promoting criminal investigations and operations for the NSW Police Force.

Karl holds qualifications in training and assessment, investigations, risk management and security, Work Health and Safety and Human Resources.

Paula McMullen

Test Time 25th, June 2015

Dr McMullen is a career educator and published academic in the Health field and is currently working as an Education Co-ordinator in a private hospital.

In this role Dr McMullen is responsible for the education and professional development for clinical and non clinical staff (>400 employees).

Dr McMullen is also responsible for the creative instructional design, implementation and evaluation of diverse education programs specifically focused for those working in the health industry.

Between 2010 and 2016 Dr McMullen was the Associate Head of School of Medicine, University of Tasmania (Rozelle campus) and was responsible for establishing strategic partnerships with key stakeholders such as ambulance services and local health districts.  Dr McMullen lead the academic team to provide high quality graduates from the undergraduate Bachelor of Paramedic Practice degree and Conversion Pathway across two campuses: Hobart and Rozelle.

In her role, Dr McMullen was also directly responsible for the curriculum development of the new Bachelor of Paramedic Practice and overall coordination and delivery of the degree.

During that period Dr McMullen also performed the role of Senior Lecturer, Paramedic Coordinator at the Rozelle campus and as part of those duties she established a collegial partnerships with NSWA specifically,  Ambulance services around Australia and international partnerships with universities and ambulance services in the U.K.  She was the Chair and National Director of the Australian & New Zealand College of Paramedicine and undertook two (2) research projects including a joint program with UTAS and NSWA.  Dr McMullen also established a research portfolio and community of research for Rozelle in paramedic practice.

Dr McMullen was awarded her PhD by the Faculty of Education at Newcastle University in 2007 and prior to that achieved her Masters Degree in 2009 with a thesis focused on the education of personnel in the health sector.

Ben Millington

Philippa Murphy 27th, May 2015

Ben Millington is recognised as an emergency management specialist and has over 15 years’ experience in the sector.

Ben joined the NSW Police Force in 2000 and over the years performed general duties, licensing and youth liaison in Sutherland, Bankstown, Enngonia, Bourke, Manly and The Rocks.

Between January 2006 and October 2011, Ben performed in the role of Staff Officer to the State Emergency Operations Controller holding the rank of Senior Sergeant.  In this role, he was responsible for the provision of executive support, technical advice, operational co-ordination, and policy development.

He established and managed the NSW Police Force Emergency Management Unit during this time which oversaw corporate emergency management and business continuity activities.

Ben oversaw the refurbishment of the State Emergency Operations Centre and facilitated the drafting/review of various doctrine on behalf of the State Emergency Management Committee.  These included the State Heat Wave Sub Plan, State Major Structural Collapse Plan and Emergency Operations Centre Guidelines.  Furthermore, he conducted several reviews on behalf of the State Rescue Board and was Chair, Vertical Rescue Working Group.

During this time, Ben was involved in significant emergency responses including the 2007 Hunter/Central Coast Storms, 2008 Equine Influenza Outbreak and coordinated NSW support to the 2011 Queensland Floods.  He was also deployed to Victoria during the 2009 Black Saturday Bushfires and New Zealand during the 2011 Christchurch Earthquake.  Ben also assisted with emergency management planning for significant events held in NSW such as the 2007 APEC Leaders Week and 2008 World Youth Day.

Ben joined the NSW Rural Fire Service in September 2011 as the Manager – Emergency Management Co-ordination holding the rank of Superintendent.  In this role, he is responsible for emergency management planning and operations, inter-agency liaison and agreements, fire investigations/arson, hazard management and capability development.

During March & April 2012, Ben facilitated State level planning and support during significant flooding that affected large parts of New South Wales. This included the resupply of critical fuel to Lightning Ridge and the establishment of a Major Evacuation Centre in Deniliquin.

In July 2012, Ben was awarded the prestigious Churchill Fellowship to study mass evacuations and supporting arrangements following significant natural disasters.  Ben travelled to New Zealand, Japan, United States of America and Canada over seven weeks in 2013 where he met with Government officials and emergency management experts in this field.

Ben has since co-authored the Evacuation Management Guidelines, Major Evacuation Centre Guidelines and State Mass Care Guidelines all of which have been endorsed by the State Emergency Management Committee.

He was also selected as a national Emergency Management Assistance Team member in September 2012, established by Emergency Management Australia. He assisted with evacuation planning at the Queensland State Disaster Co-ordination Centre during January 2013 following ex Tropical Cyclone Oswald.

Following this important body of work, he was engaged by the Ministry for Police & Emergency Services to undertake a review of local emergency management planning in 2014 within New South Wales.  This review resulted in significant change with the introduction of new planning processes and a common information management system.

During his time at the NSW Rural Fire Service, Ben has been deployed as the Interstate Liaison Officer to Victoria, South Australia, Western Australian and Tasmania.  He was deployed to the Northern Territory in February 2015 where he led the establishment of temporary accommodation for 400 residents on Elcho Islands following Tropical Cyclone Lam.

He was a member of the 2012 Inshore Water Rescue review team, assisted the NSW Department of Primary Industries during the 2014/15 Red Imported Fire Ant eradication program, and was seconded as the Executive Officer to the State Recovery Co-ordinator following the June 2016 East Coast Low event.

In July 2015, the NSW Government announced a trial of Large/Very Large Air Tankers (LAT/VLAT) in order to determine their suitability for fire-fighting operations across the State.  In addition to his substantive role, Ben performed the role of Project Manager for some 12 months and led the deployment of 2 aircraft and over 20 personnel to Indonesia in October 2015.  The deployment, agreed to by the Indonesian and Australian Governments, was to assist with significant fire activity burning in Palembang, Sumatra.

This international deployment inspired Ben to seek further work with the Department of Foreign Affairs & Trade where he is currently performing the role of Pacific Region Disaster Management Specialist.  Ben commenced in this role in September 2016 and is based in Suva, Fiji working closely with the Secretariat of the Pacific Community (SPC) to strengthen regional capacity and co-ordination of disaster preparedness, response and policy actions in co-operation with various Pacific countries.

Ben has been awarded the National Medal, Humanitarian Overseas Medal, NSW Police Medal, Commissioner’s Unit Citation, NSW State Medal and Canterbury Earthquake Citation.

He holds a Masters in Emergency Management, Advanced Diploma in Public Safety (Emergency Management), Diploma in Policing Practice and Certificate IV in Training and Assessment.

James Nolan

Philippa Murphy 24th, May 2015

Jim 3

Jim has extensive experience in the work, health and safety field with roles as an Investigator for organisations and also in regulatory roles.   Jim has held senior management positions in the WHS safety industry and has been extensively involved in the vocational training sector for over 10 years.

Jim has completed 30 years of service with the Australian Postal Corporation working in various work health and safety roles including Assistant Manager and Senior Advisor.  A major focus of his role was undertaking and managing investigations involving internal breaches and non-compliance allegations under the relevant occupational legislation at that time.

In this role Jim was required to liaise and build relationships with a range of internal stakeholders across all of APCs operations (including senior and operations management and staff representatives) as well as external bodies such as Comcare and the various staff organisations. He was also heavily involved in policy development and managing the design and delivery of the statutory OHS training programs to staff.

In 2008 Jim  commenced work at Comcare as a WHS inspector. He was promoted to Senior Inspector and Assistant Director of the Newcastle Office.  His duties were expanded in 2010 to include a national  education role. Jim managed and undertook a range of liaison and compliance related investigations involving a broad spectrum of Commonwealth public sector and private organisations who had joined the Commonwealth system as licensees.

Jim left Comcare in mid-2014 to concentrate on his adult education interests.  His extensive experience in regulatory roles adds significant value to our investigation and compliance based programs – particularly as they relate to the work, health and safety and context.

Jim holds a Bachelor of Commerce (Industrial Relations) and Graduate Diploma in Safety Science from the University of NSW as well as a Master of Business Administration (Employment Relations) from UTS.

He also holds a range of other qualifications including the Diploma in Workplace Inspections, Certificate 1V in Government Investigation and TAE.  As part of a small and dedicated team Jim has received awards for his work in WHS including recognition in the 2007 NSW Premiers awards for best new corporate initiative to address domestic violence issues in an organisation.

Who we are

ACIM Solutions is a Registered Training Organisation (41002) and a NSW Government preferred provider (146291) providing contextualised training for people working in Government and the Emergency Management sector.

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